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employee experience
Posts tagged “employee experience”
2 articles
HR Technology Strategy
Let's Talk About the Self-Service Paradox.
Self-service technology was supposed to empower employees. Instead, it shifted administrative burden from HR onto the workforce, fueled digital fatigue, and contributed to a well-being crisis that $94 billion in wellness spending has failed to fix. The solution isn't more technology. It's better organizational design.
February 26, 2026 16 min read
HR Technology Strategy
Your Org's Silent Empathy Problem.
A preregistered study of 968 people found almost no correlation between feeling empathic and communicating empathy, a gap that explains why billions spent on wellness programs and empathy training produce so little. A single AI coaching session measurably closed that gap, raising uncomfortable questions about what HR has been training all along.
February 16, 2026 14 min read