Writing
My personal thoughts on building systems, automating work, and making better decisions.
SCALES: A Practitioner's Framework for HR Automation That Sticks.
Most HR automation fails because people skip to the tool. SCALES is a six-step method that survives contact with reality.
HR's 83% Problem.
83% of orgs score at the two lowest automation maturity levels. The technology is arriving. The methodology doesn't exist.
Using Claude Safely with Employee PII.
A Red/Yellow/Green framework for what employee data you can share with Claude, what you can't, and how your plan tier changes everything.
Your HR AI Is Probably Illegal in Four Months.
The EU AI Act's high-risk AI rules hit August 2, 2026. HR AI for hiring and performance is in scope. If you hire in the EU, act now.
Dispatch for HR Ops: Assign Claude Tasks from Your Phone, Return to Finished Work
Assign HR tasks from your phone, return to finished work. Here's what Dispatch workflows actually work and what breaks.
Claude Skills FTW.
Skills turn Claude from a generic copilot into one that works the way your org does. Most HR teams haven't figured this out.
Automation That Eats Its Own.
Anthropic builds the HR automation tool and publishes the displacement research. Same company, both sides. Reckon with that.
AI's Skill Atrophy Trap.
AI copilots boost productivity 12-25%. Workers become 19% less accurate outside AI's range. Speed now, judgment lost later.
George Orwell's 1984 Communication Loop.
AI writes emails nobody wanted to write, then summarizes emails nobody wanted to read. Machines talking to machines.
Let's Talk About the Self-Service Paradox.
Self-service shifted admin burden onto employees and fueled digital fatigue. The fix isn't more tech. It's better org design.
Your Org's Silent Empathy Problem.
968 people. Almost no link between feeling empathy and showing it. One AI coaching session closed the gap. Now what?
Your Next Hire Doesn't Have a Pulse.
AI agents are joining org charts. HR leaders who treat this as a tools problem will fail. It's a management problem.
HR's AI Hiring Arms Race.
Time-to-hire hit 44 days. AI screening favors white names 85% of the time. Both sides deploy AI and trust collapses.
Stop Building. Start Enabling.
HR technology teams create more leverage by enabling governed self-service instead of building every ticket.
First Principles of Workplace Automation
Before you automate anything, make sure you're automating the right thing.